Adelman Travel Newsline


Adelman teams with CSI to implement new globalVCard Travel solution

In order to meet the growing demand for better travel management procurement systems that address some of the industry's biggest challenges of compliance, security, and hotel direct billing, Adelman has partnered with CSI on the development of a new payment solution that offers the usability, security and data control required by today's corporate travel accounts.

CSI's globalVCard Travel solution is directly integrated with Adelman's booking system, enabling corporate clients to pay for approved travel reservations including air, hotel and car rentals via secure, single-use virtual credit card numbers.

"The integration between CSI and Adelman allows our clients to leverage the safety of virtual cards on all transactions, not just lodging," said Ivan Imana, Adelman Travel's CIO. "With real-time information and validation of services comes a robust exchange of data, allowing our clients to properly distribute costs internally and bill back their clients if applicable. Additionally, the automation is not dependent on a particular reservation method, therefore our clients' online booking tool usage is not affected; they can still maintain high adoption rates and touch-less transaction levels."

One of the key differentiators of globalVCard Travel is the ability to leverage virtual card and mobile technologies to overcome the hotel direct billing challenges that have frustrated corporate travel managers. With globalVCard, the virtual credit card authorization form is automatically faxed to the hotel several times prior to arrival. If the fax cannot be located upon check-in, the traveler has the ability to manually re-fax the authorization right from their mobile phone.

"Like CSI, Adelman is agile and always on the lookout for more effective ways to solve problems, attuned to the market and completely dedicated to their customers' success ? both through exceptional support and innovative technology," said Juliann Pless, CSI's VP of Travel and Mobile Solutions. "Adelman has proven to be an invaluable partner to us as we refined our corporate travel solution through our initial beta." For more information on the globalVCard Travel program, contact your Adelman Global Management Consultant.

Thieves target airline frequent-flier accounts

According to reports thieves acquired stolen passwords and used them to access the accounts of frequent fliers at both United and American last month. Both carriers said that no one hacked their systems instead thieves got usernames and passwords somewhere else and tried to use them to log in hoping that the login information would be the same.

United indicated that fraudulent transactions were detected in about three dozen accounts, while American said that as many as 10,000 accounts were targeted, but it was unclear as to how many accounts actually had fraudulent transactions. Both carriers are working with affected customers.

Late last year Delta said it detected thieves trying to target its customers, but airline officials believed those attempts were unsuccessful. In response to the threat, Delta is now requiring frequent-fliers to change longstanding four-digit pins to longer and more complicated login passwords.

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Alaska Airlines

Print-at-home baggage tags will be available to passengers traveling out of Honolulu, Kona and Lihue airports. The Self-Tag Express service is an expansion from a pilot program that launched in select cities in 2014. Besides being able to print tags at home, users can also request a Self-Tag holder, which can be picked up at the airport or mailed to the user.

American Airlines

Airline officials said that this spring American will "rebank' its hub operations at Dallas/Fort Worth International Airport. By shortening connection times, travelers will have less time to spend in the airport. Plus, American will be able to offer more flights. American already "rebanked" its operations in Miami and plans to also revise its schedules at Chicago O'Hare later this year.

A new second daily flight between Philadelphia and London will be available starting Marcy 29. American also announced it would add service between Birmingham, England from New York's JFK starting May 7 and between Miami and Frankfurt starting May 14.

British Airways

Customers traveling in British Airway's First, Club World (business class) and World Traveler Plus (Premium Economy) on long-haul flights can now pre-order their meal so that they are guaranteed to get their first choice from the on board a la carte menu.

British Airways also launched a new digital Executive Club card. The new digital card is stored on the customer's smartphone rather than in their wallet. To download the digital card from British Airways visit

Delta Air Lines

Delta reached an agreement that will allow them to continue offering flights out of Dallas Love field for another six months. The new deal gives Delta the right to use one of United's gates during this time, but it is unclear what will happen to their long-standing service after that.

In response to requests from corporate customers, Delta unveiled plans to initiate service from Los Angeles to Shanghai starting July 9. The new route will also provide connections to 25 cities in China through Delta's codeshare partners. The new service is still subject to regulatory approval.

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Adelman Vacations recognized as top agency by Sandals Resorts International

Sandals Resorts International, voted World's Leading All-Inclusive Company for 19 consecutive years, recognized Adelman Vacations for its outstanding achievement at the 13th annual Sandals Travel Agency Recognition (S.T.A.R) Awards held recently at Sandals Grande Riviera Beach & Villa Golf Resort, Jamaica.

This prestigious event honoring travel agencies from across the U.S., Canada, the U.K. and Latin America awards top travel agencies for not only their exemplary sales performance and marketing expertise, but for their commitment to using their extensive product knowledge of the world's best Luxury IncludedŽ resorts in creating dream vacations for their clients.

Known for its gorgeous settings, luxurious suites, outstanding amenities and Gourmet Discovery Dining at up to 20 specialty restaurants per resort, Sandals has earned every resort award and accolade in the industry over the past three decades, placing it leagues above any other all?inclusive resort company.

Sandals Resorts International's family of brands include Sandals, Grand Pineapple Beach Resorts along with Fowl Cay private island resort and four villa properties, which are located throughout the Caribbean islands of Jamaica, Antigua, The Bahamas, Barbados, Grenada, Saint Lucia and Turks & Caicos.

As a preferred Sandals agency, our Vacations consultants have a wealth of knowledge and the tools needed to ensure that our customers can take advantage of all the latest features and amenities along with great pricing. So whether you are planning a destination wedding, honeymoon, romantic getaway or a family vacation, be sure to contact your Adelman Vacations consultant by calling us at (800) 749-7116 or by visiting our website at

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Meeting spaces becoming a hotel centerpiece

The battle for meetings and conferences is heating up, so hotels across the United States are spending millions of dollars to upgrade their facilities to better meet the needs of today's attendees.

Conference goers no longer have to trek down a dark underground corridor to find their closed-in space. Instead, meeting areas are becoming a centerpiece at many hotels as designers respond to a demand for more unique, visually appealing and dynamic spaces. Some are striving to blend in with the destination while others are offering unique elements aimed at blending social and functional space in a fun or visually appealing way.

For example, Pullman Hotels and Resorts, which are part of the Accor brand, have created a "Business Playground" that utilizes a poker table as the conference table and features a large HD LED screen and a mini-tablet to automate everything in the room. The Canopy Break area is a unique space that promotes informal discussions before meetings. Radisson Blu is rolling out an area called the Brain Box, which is a separate break room that will have features to promote creativity, such as fidget toys.

Hotels such as the Alexander Hotel in Indianapolis or the Renaissance Chicago Downtown are incorporating art and sculpture curated by a local museum or commissioned from local artists to create a visually impactful space.

Business travel spending is expected to rise 6.2 percent according to the Global Business Travel Association, with meetings and conferences being a big part of the increase. As these meetings and conferences become more social, hotels will need to adapt the spaces that contain them in order to stay competitive in today's market.

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Five Business Travel Resolutions for 2015

Los Angeles (LAX): Required runway work will cause "rolling closures" and possible delays for air passengers starting in March and continuing through June of 2018. Closures will be timed to help minimize disruptions, but some delays are inevitable.

New York (JFK): Delta officially opened its upgraded Terminal 4 (T4), which features nine new and seven renovated international gates. Check-in and baggage facilities have been upgraded. Customers can also take advantage of a new Delta SkyClub and Sky Deck outdoor terrace along with enhanced dining and retail options. A number of Delta Connection regional flights have been moved to T4.

Orlando (MCO): Curbside valet parking service is now available for domestic passengers on select airlines in Terminal A and B. The valet option, which will be expanded to all domestic service, will cost $25 a day.

San Diego (SAN): Automated passport control kiosks are now available in Terminal 2 East. The system can be used by U.S., Canadian and other international travelers eligible under the visa waiver program.

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It's just over the border, but there are still special entry requirements

While no visa is required for U.S. business travelers to visit Canada, there are entry requirements that must be fulfilled. Travelers will need to carry a letter of invitation and a business letter upon entry. Business persons must also be able to show a return ticket from Canada and be able to demonstrate that they have sufficient funds during their stay. For letter templates and additional information please visit

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Adelman Travel Group
6980 N. Port Washington Rd, Milwaukee, WI 53217
414-352-3900 (fax)

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