Travel Advisor Winter 2012

Is your Duty of Care plan up to snuff?


How do you take care of employees when they are on the road? What if your traveler breaks a leg in Beijing or has an automobile accident in Austria? Do you have an emergency plan in place when a hurricane or earthquake immobilizes a location where your employees are working? Employers are responsible for taking care of their employees who are traveling or working overseas. This responsibility is called Duty of Care and is governed by legislation which varies by state and by country.

A current global benchmarking study found that while more U.S. companies are more aware of their duty of care responsibilities, many still need significant help in developing strategic and tactical plans to implement duty of care protocol. Travel management departments play a critical role in this process as details for assessing travel risks, tracking travelers and informing travelers of changing conditions reside in the corporate travel department.

Adelman Travel is your partner when it comes to duty of care and risk management. Our proactive and multifaceted customer preparedness and crises management program is designed to not only assist our corporate accounts in assessing risk and establishing a full spectrum of best practices, we also provide the tools to successfully implement the protocols needed when an emergency situation arises.

To begin, our Global Management Consultants discuss elements of travel risk management with our customers and then work with them to develop an effective travel policy that addresses the needs of the company and its travelers. The Adelman team also assists with practical matters that are essential to the success of the travel risk management program, such as obtaining and maintaining key contact information and determining protocol for policy changes that are needed in emergency situations, such as extending credit card limits to assist a stranded traveler. Adelman also provides up-to-the minute information about potential events or threats, as well as powerful tracking and reporting capabilities that gives us the ability to quickly locate travelers throughout the world.

Another key component to a successful travel risk management program is traveler education. The Adelman team works with customers to ensure travelers are thoroughly counseled on the importance of travel policy compliance so they make appropriate booking choices that will enhance their safety and ensure they can be located in an emergency. Travelers are also counseled on the various Adelman resources available to them when a situation occurs. Adelman's comprehensive training program for our own staff ensures that our corporate travel consultants and emergency services team are fully prepared to handle a variety of situations and threat levels.

Overall, a thorough and effective duty of care plan involves multiple departments within an organization. The integrated travel risk management planning and implementation services that Adelman provides gives companies the tools they need to ensure that the critical pieces of duty of care are in place to properly take care of their employees.



Adelman's Passport to Giving kicks off 2012 with Food Sort

In the first of many events planned for Adelman's 2012 Passport to Giving program, 28 Adelman team members gathered at the Hunger Task Force of Milwaukee to do a four-hour food sort.

The Hunger Task Force (HTF) takes on the challenge of preventing hunger and malnutrition by collecting donated food and then distributing it to Milwaukee’s needy through a network of food pantries, homeless shelters, and soup kitchens, all free of charge. Because HTF does not charge membership, service or delivery fees, it relies heavily on community support and volunteers such as our Adelman group.

During the four-hour period, our Adelman volunteer team was able to sort over 21,000 pounds of donated items into categories of food types that will then be distributed to area food assistance organizations. In what seemed like a scene out of a famous old I Love Lucy episode, the food came down the conveyor belt fast and furious as our team of "pickers" tried to grab items in their assigned category. The selected items were then given to our Adelman "packers" who boxed up the items in neat cartons ready for distribution. Everyone on the Adelman volunteer team agreed that they had a lot of fun while working up a sweat, all for a good cause.

Adelman team gets last-minute instructions before starting up the food conveyor belt.

To see more pictures from the Adelman/HTF food sort please visit https://www.facebook.com/media/set/?set=a.10150504927899717.394473.152214489716&type=1