Adelman Travel Agent Services

I want to take a moment to thank you for your incredible support and kindness over the years. Your cheerful attitude and can-do spirit have made working with you an absolute pleasure. Your patience is truly remarkable, and your persistence in finding solutions with unwavering optimism never fails to amaze me. You’ve set a high standard for customer service, and it’s been an inspiration to witness.

-Katy

I want to thank you for all of your help this year. Your attention to detail, follow through, consistency, and patience when I’m having a hard time understanding something has made a world of difference. I genuinely appreciate all that you do.

- Kelsey

I wanted to pass along a huge thank you to Tia for all the help rebooking me and several other employees through severe flight delays. Tia was amazingly fast, accurate, and helpful! Thanks so much!!

- Steve

A note of sincere appreciation for your tremendous customer service with a smile always included, regardless of all the stress you must be dealing with when it comes to airline bookings

- Venk

Yesterday, I left a message asking for a call back regarding international flight reservations for one of my physicians. Within ten minutes, Angie returned my call and for nearly 30 minutes assisted with my request to use a United Travel Credit for a multi-city international trip. Angie went out of her way to check every option possible to make sure this request could be fulfilled with the exact flights that we requested.

At the end of this initial call, Angie promised that she would get back to me later in the day with any updates. True to her word Angie called me to keep me abreast of my travel requests. Then again this morning, Angie called to let me know that she was successful in obtaining the flights I had requested and that the United travel credit would be applied as we had discussed.

I am very impressed with how professional and polite – and patient – Angie was during this entire process. Angie is truly a great asset to your team.

- Todd

I'm emailing just to tell you how amazing it was to call into the travel group number and speak with Shannon. She was so helpful, patient, and had really good insight and suggestions for me. I was changing some of my itinerary for next week and I couldn't have done it without her. Kudos to you and your team.

- Ryan

I had an issue with a flight I was trying to book/change and Nicole helped me out tremendously – at midnight last night. She was so personable & accommodating. She turned a frustrating situation into positive one and was extremely helpful with my travel plans. I’m sure you often hear the “complaints” when something doesn’t go right, but I wanted to acknowledge Nicole for going above and beyond to assist me.

Sometimes it’s the little things in life that put things in perspective, and Nicole clearly understands and emulates that. I want to thank her for her excellent customer service and for being a caring person.

- Sean

I just wanted to reach out and give kudos to Cathy. Yesterday, she happily assisted me with a change that could have easily turned into a headache, but Cathy went the extra mile for me! I truly appreciate her kind attitude and willing spirit, just wanted to share.

- Adriana

I had a cancelled flight from Chicago to New York, which was hit by the torrential downpour. Sherry helped me look up multiple flights, suggested various alternatives and calmly and patiently helped me find new flights when everything was so chaotic with the FAA Advisory at JFK and LaGuardia.

Sherry kept me posted the entire time and worked with me to find alternatives, calling the airline directly to resolve an issue we encountered. Overall, she was so valuable and I wanted to ensure you knew what a pleasure she was to work with!

- Tiffany