Client Success Management

We take ownership for the success of our clients’ travel programs, continually recommending improvements.

One of Adelman’s strongest differentiators is our ability to individually manage our corporate client’s travel programs. We have a laser focus on the expertise and service provided by our Client Success Managers. As your travel management partner, your Client Success Manager collaborates with you to discover your goals for your program and establish parameters to help you reach these goals.

Our client success managers have an average of 15 years of experience in the travel industry and an average tenure of 10 years with Adelman and will be your first point of contact for everything related to your travel program.


About Our Client Success Managers

Adelman’s client success managers advise on strategies to improve your program including implementation of expense and payment solutions as well as providing managerial services such as travel policy development and supplier negotiations.  Some of the many consulting services Adelman provides include: 

Successful implementation/consolidation with best practices

Multinational account management and consolidation efforts

Development and continued accountability for business plan strategies

Strategic supplier negotiations, communications, and solutions

Identification of new opportunities for cost avoidance and cost reduction

Continual travel policy development

Improvement of operations and processes with innovative technologies

Consistent updates on travel industry and market knowledge

Online adoption planning and best practices

Traveler engagement and satisfaction strategies

Payment option recommendations

Stakeholder trainings (travelers and admins)


The Adelman Blueprint

Adelman’s client success managers will track the success of your program using the Adelman Blueprint. As a living document designed and customized with your individual KPIs and objectives, the Blueprint is a picture of your current travel program and a plan of execution to achieve your travel objectives. This document can also serve as a measure of your program's progress and ensures that your client success manager is continually seeking additional solutions to improve your program and overall satisfaction.

The Adelman Blueprint incorporates these elements:

  • Solutions for reducing cost per transaction
  • Online adoption plan development
  • Cost savings successes and opportunities on both a local and global basis
  • Potential travel program consolidation / development opportunities
  • Technology recommendations and solutions
  • Traveler behavior management opportunities
  • Performance and areas of improvement of vendor agreements
  • Travel policy recommendations/development from analysis of travel program
  • Industry benchmarking, travel industry insights and updates

Jeffrey Prell, Adelman Client Success Manager

“Our client success manager, Jeffrey Prell, provides many years of experience in the travel world. He has helped coach and train our T&E team throughout the years to become what they are today. With his experience, he offers great advice when negotiating between the Walsh group and vendors. I truly believe because of Jeffrey we are as successful as we are today.” - Jim Panozzo, Corporate Controller, The Walsh Group

Travel policy development

Need help with developing or enhancing your travel policy?

Adelman’s client success managers will review and update your current travel policy, or they can assist in the creation of a new policy. They are also responsible for the policy’s ongoing performance and will regularly offer guidance, new solutions, and suggestions for improvement of your travel program.

Want to lean more about Adelman’s Client Success Management team? Contact us to start the conversation.