Overview:
-
Adelman’s Client Success Management provides every corporate travel program with a dedicated manager who oversees performance, policy alignment, and continuous improvement.
-
Client Success Managers utilize data, reporting, and regular strategy sessions to identify savings, enhance online adoption, and enhance supplier performance over time.
-
Managers act as an extension of your internal team, coaching travel arrangers, supporting negotiations, and recommending technology and policy changes as your business evolves.
About Our Client Success Managers
Adelman’s client success managers advise on strategies to improve your program including implementation of expense and payment solutions as well as providing managerial services such as travel policy development and supplier negotiations. Some of the many consulting services Adelman provides include:
Our Blueprint for Business Travel Programs
Our business travel services are designed to track your success using “The Adelman Blueprint.” This living document, tailored to your KPIs and objectives, is a snapshot of your current corporate travel program and a roadmap to achieve your goals. It is also a barometer of your program's progress, ensuring that your Client Success Manager always seeks additional solutions to enhance your program and overall satisfaction, such as:
- Reducing cost per transaction.
- Online adoption plan development.
- Cost savings, successes, and opportunities on both a local and global basis.
- Potential corporate travel program consolidation/development opportunities.
- Technology recommendations and solutions.
- Traveler behavior management opportunities.
- Performance and areas of improvement of vendor agreements.
- Travel policy recommendations/development from analysis of the business travel program.
- Industry benchmarking, travel industry insights, and updates.
Jeffrey Prell, Adelman Client Success Manager
“Our client success manager, Jeffrey Prell, provides many years of experience in the travel world. He has helped coach and train our T&E team throughout the years to become what they are today. With his experience, he offers great advice when negotiating between the Walsh group and vendors. I truly believe because of Jeffrey we are as successful as we are today.” - Jim Panozzo, Corporate Controller, The Walsh Group
Travel Policy Development
Need help with developing or enhancing your travel policy?
Adelman Travel’s client success managers will review and update your current travel policy or assist in creating a new one. They will be there for you every step of the way and are responsible for the policy’s ongoing performance. They will regularly offer guidance and provide new solutions and suggestions for improving your business travel program, ensuring you always have the support you need.
Why Choose Adelman's Business Travel Programs?
Adelman Travel’s business travel services are more than just another option in the market. They are a unique suite of services tailor-made to optimize your corporate travel program and drive significant value. Here's what sets us apart:
- Dedicated Client Success Managers: Our team of experienced professionals, each with a unique understanding of the travel industry, is committed to your success and provides personalized guidance and support.
- Data-Driven Insights: Leverage our advanced analytics to identify cost-saving opportunities and improve program performance.
- Global Reach and Local Expertise: Benefit from our extensive network of international suppliers and deep understanding of local markets.
- Innovative Technology Solutions: Our user-friendly tools and mobile app are designed to simplify corporate travel management, making the transition to Adelman's business travel services seamless and stress-free. You can have peace of mind knowing that our innovative technology will streamline your travel management process.
- Enhanced Traveler Experience: We prioritize traveler satisfaction with seamless booking, 24/7 support, and exclusive perks. At Adelman Travel, we understand that safety is a top priority in corporate travel management. That's why we offer robust security protocols and emergency assistance services to protect your travelers.
By partnering with Adelman Travel, you can achieve greater efficiency, cost savings, and traveler satisfaction.
FAQs on Business Travel Programs with Adelman Travel
Q: What does a Client Success Manager do for a travel program?
A: Your Client Success Manager reviews your travel policy, monitors program performance, and leads ongoing strategies to reduce costs, improve compliance, and enhance traveler experience.
Q: How often will we meet with our Client Success Manager?
A: You can expect regular business reviews and strategy sessions where they present results, identify opportunities, and agree on next steps tailored to your goals.
Q: How does Client Success Management help lower our travel costs?
A: They analyze your data for savings opportunities, optimize online adoption, recommend vendor and policy changes, and help you capture more value from negotiated rates.
Q: Does the Client Success Manager support policy development and updates?
A: Yes. They help build or refine your travel policy, ensuring it aligns with your budget, culture, and risk tolerance while remaining traveler-friendly.
Q: How are Client Success Managers involved in supplier relationships?
A: They support your airline, hotel, and car negotiations with data and strategy, and monitor vendor performance so you know when to adjust or renegotiate.
Q: Is Client Success Management only for large clients?
A: No. Adelman offers right-sized client success support for small, mid-sized, and large programs, so every client has a clear point of ownership and advocacy.