Winter weather may affect travel to upper midwest 2/19 & 2/20

Leadership

Craig Adelman

Chairman of the Board

Craig Adelman earned his bachelor's degree at the University of Wisconsin and his master's degree at Fairleigh Dickinson University in England. In 1985, he would go on to open Adelman Travel Group with two employees and two computer terminals. To read the entire Adelman story, visit our Company History.

Since then, Adelman Travel Group has become one of the top 10 travel management companies (TMCs) in the U.S. When he started Adelman Travel Group over thirty years ago, it was with the idea of becoming the leader in providing on-site travel management to corporations.

While many larger TMCs have moved to the mega-reservation center concept, Craig's philosophy has not changed. He believes in maintaining on-site partnerships and smaller travel solution centers. He wants to continue to provide the level of exceptional customer service for which Adelman Travel Group has always been known.

In 2005, Craig received Ernst & Young's Entrepreneur of the Year Award. Under Craig's direction, Adelman Travel Group has received numerous awards, including the Service Business of the Year Award, given to companies that exemplify a dedication to customer service and strong employee and community relations.


Robert Chaiken

Vice Chairman

Bob is a CPA and CTC and received his BBA from the University of Wisconsin-Madison with a double major in Accounting and Information Systems. Prior to joining Adelman, he held positions in real estate development, finance and IT. For over 20 years, Bob has been a part of Adelman Travel in a variety of positions.  

Today, he has responsibility for the full scope of the company's activities. He works directly with Steve Cline, the COO, to oversee technology initiatives, product and service development, global relations and supplier relations.  He supports customers on an ongoing basis with strategic planning and implementation of best practices and operations.  

Bob is a past recipient of the Forty Under 40 award, which is given to young executives who are making a difference in their professions and their communities.  


Andy McGraw

Chief Executive Officer

Andy has a diverse business background and extensive expertise in the travel space. Before joining Adelman Travel, Andy was a partner at Altus Alliance, a revenue growth services firm. Prior to Altus Alliance, McGraw held senior positions in the SaaS and travel management space, including:

  • Senior Vice President and head of revenue at Deem/Rearden Commerce
  • SVP and General Manager of Worldwide Sales at American Express
  • SVP, GM and head of North America at American Express Business Travel
  • VP, Sales & Marketing at Travel One and Senior Managing Director at US Airways.

Steve Cline

President and Chief Operating Officer

Steve attended the Wharton College of Business and is a Certified Travel Consultant and Certified Travel Industry Executive. Currently, he is a member of the Executive Travel CTAP Advisory Board.

Steve has been with the Adelman family since 1995. With over 30 years of corporate travel management experience, he previously held management positions at American Express and BTI Americas.

As COO of Adelman Travel, he is directly involved with all aspects of the client relationship. He heads the areas of operations, account management, supplier relations and sales for Adelman Travel. Steve supports the Regional Vice Presidents and the Vice President of Global Sales on all levels. With this team, he reviews each customer's strategic business plan to ensure all objectives are being met and exceeded. Steve is also involved in the sales and operations for global prospects and customers.


Michelle De Witt Bugajski

Chief Financial Officer

Michelle received her BSBA in Management and Accounting from Rhode Island College, and her MBA in Finance from Providence College. Michelle's background includes over 15 years of management, finance, and accounting experience. Plus, she has over 10 years of human resource experience, primarily in news media at both large public companies and smaller, privately-held companies.

In 2007, she made the transition to Adelman Travel Group from Monster Worldwide where she was Global Controller for the Internet Advertising and Fees Division. She came in as the new Controller and Director of HR. Within five years, her extensive background and skills were appreciated as she was promoted to Chief Financial Officer.


Angela Abbate

Senior Vice President, Partner Solutions

Angela attended Texas State University and the International Airlines Travel Academy in Dallas, and she is currently on the Delta Airlines Agency Advisory Board. She started her travel career from the ground up, working as a corporate travel consultant with Carlson Wagonlit Travel. Since then, Angela has held a variety of positions in the industry, but her focus has been on operations.

Angela has been with Adelman Travel since 1995 and has over 20 years of experience in corporate travel management. In her role as Vice President of Partner Solutions, Angela oversees Adelman's supplier relations, support services, emergency services, online development, and training departments. She assists the Global Management Consultants with complex issues, special projects and support for our travel consultants. She is Adelman’s RADIUS network liaison and works directly with our support areas to determine our global standard operating procedures.


Gary Deutsch

Senior Vice President, Global Account Management

Gary holds a business degree with a minor in psychology from Adelphi University in New York. He has worked in all aspects of the travel industry since 1984, including corporate, vacations and meetings management. Additionally, he created and managed a VIP services division for a major global TMC.

Gary has been with Adelman Travel since 1996. Gary currently oversees and supports the Global Management Consulting team. His philosophy is to provide our customers with a proactive, consultative approach to achieving their objectives.  

He assisted in the development of Adelman's Travel Architect Certification Program, which trains our Global Management Consultants to go beyond identifying trends found in our customers' travel data. The purpose is to provide them with innovative strategies such as VideoTravel™ and expense and payment solutions.


Debbie Westlake

Senior Vice President, Corporate Travel Operation

Debbie Westlake joins Adelman after 20 years at Carlson Wagonlit Travel where she spent the last 12 years as the Vice President of Support Services for the Americas.  As VP of Support Services, Debbie was responsible for strategic operational planning, workforce management and quality management. Other responsibilities at CWT included the integration of acquisitions and call center operations.  Additionally, she held prior positions in call center management with Continental and Northwest Airlines.  Debbie will focus on our new premier customer service offerings as well as process improvement and employee satisfaction.  


Ivan Imana

Chief Information Officer

Ivan holds a BS in Business from San Diego State University. Soon after, Ivan joined Adelman Travel Group in 1995. He began his career at Adelman as Senior Staff Accountant and was soon promoted to Financial Reporting Manager.

He took over management of Adelman Travel's Technology Department in 2004, where his primary responsibilities involve finding solutions for the company to be more productive and competitive in the market place. He has directed the development of several proprietary technology solutions since becoming head of the R&D department.

Ivan currently sits on the advisory boards of three online booking tools and is a member of the CIO Roundtable. In 2009, Ivan was chosen for the CIO 50 award, which honors IT executives for their ability to successfully integrate technology solutions, thereby helping increase corporate efficiencies. In 2011, Ivan received the CIO of the Year award from the Society for Information Management. He was awarded the 2015 Innovation Award by Concur. Finally, in 2016, he made CIO’s International Top 100 CIO list.


Mike Collins

Senior Vice President, Corporate Sales

Mike Collins comes to us from American Express Global Business Travel where he has spent the last 14 years, most recently as the Vice President of Multinational Sales.  Additionally, Mike spent time in account management and call center management at American Express.  His previous travel industry experience also includes several years at WorldTravel BTI and Pan American World Airways.  As Senior VP of Sales, Mike will focus on accelerating our sales growth with an emphasis on the mid-market segment.  In addition, he will be responsible for creating the sales strategy, managing the pipeline and developing the sales team.   


Jono Adelman

VP, Marketing

Jono has been involved with the family business for over 20 years. He has learned the company from the ground up, serving in a wide variety of capacities including accounting, emergency services, and account management. In 2005, Jono took on the responsibility of implementing and overseeing the exclusive Adelman Private Fares (APF) solution. Two years later and after the successful growth of APF, Jono transitioned to the business development team.

As Vice President, Jono is still involved in business development initiatives and assists with key strategies, sharing his creative insight. He is also actively involved in the long-term strategic planning process, which includes exploring growth initiatives through the evaluation of potential agency acquisitions.


Ollie Adelman

Chairman Emeritus

Ollie graduated from Northwestern University, where he was inducted into the Sports Hall of Fame following his days as a star halfback and tennis player. Ollie was an entrepreneur himself, opening Adelman Laundry and Cleaners, one of the largest business of the kind in the country. To read more about Ollie’s fascinating history, check out the whole story here.

The late Ollie Adelman joined his son Craig's corporate travel agency, Adelman Travel, at its inception. Since he joined, Adelman has grown to become a top 10 travel firm, with offices nationwide and international clientele.

Ollie was instrumental in helping to design and build the current headquarters building in Glendale, WI, which is one of the most distinctive of its kind in the travel industry. A great admirer of Frank Lloyd Wright, Ollie commissioned the famed architect to build his home in 1948, where he resided for the remainder of his life.

Ollie wrote his autobiography All Things Are Possible, a motivational memoir about the importance of family, character and determination. Ollie had been active in the Young Presidents' Organization for over 40 years, was former national chairman of the United Jewish Appeal organization based in New York, and was active in many philanthropic and charitable initiatives.

Ollie passed away on January 13, 2012 at the age of 96; he was still coming to the office everyday.